General Shipping
At Deborah Ann Essentials, all orders over $100.00 receive free shipping within Canada. Generally, orders will take up to five days to ship. Occasionally it will take longer to ship. If this happens we will be sure to contact you and let you know when your item will ship.
International Shipping
Unfortunately, we do not offer international shipping at this time.
Damages & Exchanges
Your satisfaction is our top priority. If your item is damaged or defective in some way, we'll make sure you're taken care of. Plese don't hesitate to contact us if you have any questions or concerns.
Returns
Please find your specific situation from the list of scenarios below to learn how we handle that particular situation:
You decided to cancel your order
If the order hasn't been shipped out yet, we can cancel the order and issue you a refund with no penalty.
If you refuse the delivery of your order, and it comes back to us
If you refuse an item and it comes back to us, you will be issued a refund LESS a 15% restocking fee and our actual cost for shipping and handling. If the item is damaged during the shipping process, no refund will be issued until the shipping insurance claim process is complete. Once the shipping claim process is complete, you will be issued a refund in the amount we are reimbursed by the shipping company (minus the amount the shipping company charges us for the shipment to you and back to us). If the shipping company does not approve the claim, we are unable to provide a refund.
You received the product but the product is visibly damaged or deformed
Contact us for instructions on how to return the product for a exchange, credit or refund.
You received an item that appears to have been damaged during shipping
If a package appears to have been damaged during shipping, the item is often times still okay. If the packaging for your item appears to be damaged, be sure to keep all the original packaging until you've determined whether or not a shipping insurance claim needs to be submitted. If any of the original packaging is thrown away, we cannot file a shipping insurance claim. Discarding shipping materials or box contents waves your right to get your product replaced or repaired. Once we have confirmed that you still have the original shipping materials and that the item was damaged during shipping, and after we have officially filed the shipping insurance claim forms, we will send out new product at no cost to you or make arrangements for product repair.
You've received the product but you've decided you want to return it
Contact us to notify us that you'd like to return the item within 30 calendar days of receiving the item.
